Refund policy

Thank you for shopping at EzyHome We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of receiving your product. To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Proof of purchase is required.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please note that Delivery charges are non-refundable unless the item received was faulty or incorrect.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange, subject to product availability.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Damaged or used items
  • Items purchased on clearance
  • Custom-requested items (if applicable)

Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us within 24 hours. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the wrong item or a defective product was delivered. In such cases, we will provide you with a prepaid shipping label or instructions for how the return shipping will be covered.

Processing Time

Refunds and exchanges may take 3–14 working days after we receive your returned item, depending on courier return time and bank processing.

Contact Us

If you have any questions or concerns regarding our refund policy or to initiate a return request, please reach out to us through the Contact Us page. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.